Refund policy
Last updated: July 12, 2026
Every REP DEBT item is made to order. We don't hold finished inventory sitting on a shelf — production starts when you place your order. That keeps our line small and intentional, but it also means our return process works a little differently than a typical retailer's.
Exchanges
Didn't get the fit right? You have 14 days from the date your order is delivered to request a size or color exchange. To qualify:
- The item must be unworn, unwashed, and undamaged, with original tags attached
- You cover return shipping for size/preference exchanges
- Exchanges are for the same item in a different size or available color, subject to stock
Email wearrepdebt@gmail.com with your order number and what you'd like to exchange for, and we'll walk you through it.
Defective, Damaged, or Incorrect Items
If something arrives wrong — misprinted, damaged in transit, or not what you ordered — that's on us, not you. Email wearrepdebt@gmail.com within 14 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or a full refund, and we'll cover return shipping if we need the item back.
What We Don't Accept
Because every piece is made to order specifically for you, we're not able to accept general "change of mind" returns for a refund. This isn't us being difficult — it's the tradeoff of made-to-order production instead of mass-produced overstock. If you're unsure about sizing before you buy, check our size guide on each product page or reach out to wearrepdebt@gmail.com first.
Refund Processing
Approved refunds are issued to your original payment method within 5–7 business days of us receiving the returned item. You'll get an email once it's processed.
Contact
Questions about an order? Email wearrepdebt@gmail.com or call (646) 623-7253. We'll get back to you as fast as we can.